Returns Policy

We hope you enjoy our product, all of our pieces are created by master craftspeople with care and affection.

We think you’ll love your new purchase! However, if you are unhappy with a purchase you will be refunded in full provided the product is returned in good condition within 30 days of receipt. You can request either a refund or an exchange.

  • Return the unused and unopened product securely in its original packaging to Web Department, Foxford Woollen Mills, Foxford, Co. Mayo.
  • Returns (for reasons other than a manufacturing defect) will be arranged using the original payment method and all postage or shipping costs will be at the customer’s expense.
  • If you have paid by card please allow up to 7 days for the credit to appear on your account. If you have paid with a gift card, a new gift card will be issued for the amount of the credit and emailed to you.
  • In the unlikely event that an item is defective please contact us as soon as possible and no later than 7 days from receipt of goods. We will then arrange your return (refund or exchange) and we will refund all postage/shipping costs.
  • Please note that we are not responsible for the goods until they have been received at our warehouse in Foxford- so we strongly recommend that you arrange a tracking number for the parcel. Items lost in transit will not be treated as returned items.
  • Please also beware that we do our best to present colours in our product photography. However, we cannot guarantee that the colour on your screen will be a true representation and slight variations may occur.
  • We currently do not have the ability to easily exchange products. If you are interested in a different size or colour, you will need to return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse.
  • If you purchase any ex display items from online or our stores these can not be returned under any circumstances.